With our Customer Portal and Online Ordering System, Keystone customers have the power to see their order history, re-order easily, and access more account information than ever before. The middle of the busy spring season is not the time to run out of inventory or to be left hunting for answers.
Why is having an online customer portal important?
In today’s fast-paced world, having a way to place orders online and access your account information is more than just convenient. It’s essential. Our Customer Portal has been in use for over two years, and we’ve continued to add new features based on what our customers actually need.
“The customer portal is very user-friendly! It is wonderful to have the flexibility to enter either a ‘Keystone’ part number or my customer number as stocked when placing an order. I can easily locate past invoices and tracking information when needed. I have been using the portal for about a year and a half and it is great!” — Tanya Alfery, A&H Equipment
What can you do in the portal?
Keystone’s Customer Portal gives you direct access to your account, putting the information you need right at your fingertips. Current capabilities include:
- Place new sales orders and review order history
- Check invoices and review account statements
- Review credit memos
- Find tracking information on shipped orders
- And more!
New features built around your feedback
We’ve been listening. Some of the most common requests we’ve heard from customers over the years are now live in the portal. While these may seem like straightforward additions, they make a real difference in day-to-day use, and we’re glad to finally share them.
View and Print Credits. Quickly access and print your credit memos directly from the portal without needing to track them down separately.
View and Print Packing Slips. Pull up packing slips for your orders whenever you need them, right from your account.
Shipment Tracking and Order Updates. Track your shipments in real time or reach out to our team through the portal for updates on a specific order.
View Sales by Item, Filtered by Date. See exactly what you’ve ordered and when, making it easier to plan ahead, manage inventory, and stay on top of your purchasing history.
These updates are a direct result of customer feedback, and they reflect our ongoing commitment to making the portal a genuinely useful tool for your business.
Quality Products & Customer-Forward Focus
Mike Santos, Vice President of Sales, shares: “We’re excited to continue to see the adoption of our Online Ordering System and Customer Portal. We survey users regularly to work on making the experience better.”
If you haven’t explored the portal yet, you’re not alone, and it’s never too late to get started. Whether you’re a longtime user or just getting access for the first time, the portal is designed to make managing your Keystone account simpler and more efficient.
While we strive to give our customers a great online experience, we haven’t lost the personal, family business touch that has always set us apart. Our customer service team is always available to help you find the right broom for any sweeping need and to work with you directly on your orders. Quality products and genuine customer service go hand in hand, and together, they help your business grow.
Reach out to your account manager to learn more or request access today.